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Customer Service Advisor (Nights)

  • Location:

    Cardiff, Wales

  • Sector:

    Admin & Secretarial

  • Job type:

    Permanent

  • Salary:

    £10.45 - £11.13 per hour

  • Contact:

    Rachel Cherry

  • Contact email:

    cardiff.web@brookstreet.co.uk

  • Job ref:

    HN8007_1634651981

  • Published:

    about 1 month ago

  • Duration:

    Ongoing

  • Expiry date:

    30/11/2021

  • Startdate:

    ASAP

Job Description

Customer Service Agent and Operations Assistant (Night Operator)

7 week contract (Start date - 8th November)

Working hours - 10pm-6.30am Sunday through to Thursday.

The training will take place across the first week Monday-Friday 9am-5.30pm

A fantastic opportunity has arisen with an established and growing organisation in the Cardiff area for Customer Service Advisor to work nights.

Responsibilities

  • Communicate with current and potential clients via telephone, email, or social media
  • Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
  • Maintain a courteous and calm manner at all times to de-escalate stressful situations
  • Escalate unresolved issues to the appropriate internal teams
  • Troubleshoot problems and see them through to resolution
  • The ability to use your initiative in sudden and unexpected situations
  • Suggest products and services to clients based on their requests and needs
  • Take the extra mile to engage customers
  • Print orders from a dedicated dashboard
  • Collate orders into various categories and courier options
  • Pack orders that consist of documents, frames and posters
  • Restocking of supplies
  • Maintenance of warehouse and printing room
  • Receiving briefs and communication as part of a bigger team
  • Tallying order volume and quality of control
  • Bagging up orders for collection

Requirements

  • Customer Service experience
  • Excelllent standards of written English
  • Reliable & flexible

Due to the location, drivers' licence would be desirable but not essential depending on how you plan to commute to work.

Apply now!

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