Customer Service Advisor (Nights)
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Location:
Cardiff
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Sector:
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Job type:
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Salary:
£10.45 - £11.13 per hour
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Contact:
Rachel Cherry
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Contact email:
cardiff.web@brookstreet.co.uk
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Job ref:
HN8007_1635857028
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Published:
over 2 years ago
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Duration:
Ongoing
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Expiry date:
15/11/2021
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Startdate:
ASAP
Job Description
Customer Service Agent and Operations Assistant (Night Operator)
7 week contract (Start date - 8th November)
Working hours - 10pm-6.30am Sunday through to Thursday.
The training will take place across the first week Monday-Friday 9am-5.30pm
A fantastic opportunity has arisen with an established and growing organisation in the Cardiff area for Customer Service Advisor to work nights.
Responsibilities
- Communicate with current and potential clients via telephone, email, or social media
- Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
- Maintain a courteous and calm manner at all times to de-escalate stressful situations
- Escalate unresolved issues to the appropriate internal teams
- Troubleshoot problems and see them through to resolution
- The ability to use your initiative in sudden and unexpected situations
- Suggest products and services to clients based on their requests and needs
- Take the extra mile to engage customers
- Print orders from a dedicated dashboard
- Collate orders into various categories and courier options
- Pack orders that consist of documents, frames and posters
- Restocking of supplies
- Maintenance of warehouse and printing room
- Receiving briefs and communication as part of a bigger team
- Tallying order volume and quality of control
- Bagging up orders for collection
Requirements
- Customer Service experience
- Excelllent standards of written English
- Reliable & flexible
Due to the location, drivers' licence would be desirable but not essential depending on how you plan to commute to work.
Apply now!
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