Job Description

An opportunity has arisen for our client based in Tadcaster working within the Customer Service Centre as a Customer Service Centre Advisor.

You will be responsible for taking inbound technical service calls from publicans and people working in the licensed trade who require immediate assistance with their beer dispense equipment. As their first point of contact, you will be approachable, helpful, and provide a high level of customer service at all times.

Training is provided on site at our purpose built training centre, trainers and coaches will be on hand during the working day to assist advisors and ensure we provide excellent support to our customers at all times. We are looking for someone who is:

self-motivated, enthusiastic and confident;
able to demonstrate excellent Customer Service skills;
an excellent communicator with a good telephone manner;
PC literate and not afraid of using systems during real time conversations with customers;
able to demonstrate resilience and flexibility in a fast paced environment.

In return you will receive a salary of £7,595 per year and an expected £2,978 per annum (pro-rated for part time hours) discretionary incentive, paid quarterly (subject to company performance against targets).

Benefits include: Pension, Occupational Sick Pay, Health Care, Life Assurance,
and monthly diagnostic incentives

Rostered Hours: Monday to Thursday 11.00am - 15.00pm