Job Description

I am currently looking for a Customer Service Advisor

My client is based in Leicester City Centre. Just a short walk away from the train station and fully accessible via bus routes.

Due to rapid growth my client is looking to employ a number of Customer Service Advisor to engage with their customer base and ensure they get the best service possible! Working closely with business developing, maintaining and growing relationships.

Location: Leicester City Centre

The Role

I have an exciting opportunity for individuals passionate about customer service to join my client to deliver excellent customer service to their customer portfolio via telephone, email correspondence.

The individuals must have the following:
A passion for music
Extensive customer service experience
Ability to drive and embody company ethos
Have a professional manner which can be portrayed through interview
Invest time and energy into developing the company brand.

Key Responsibilities
Deal with all customer issues/queries/requests for product and service information
Support Managers in service expectations for all customers
Accurately update and input customer details on to the CRM system

Your skills
Positive and professional manner is ESSENTIAL
Excellent Customer Service Skills
Proven track record building and maintaining customer relationships
Excellent communication skills, written and verbal
IT skills
A team player with a collaborative approach

Working Schedule: Monday - Friday hours between 8am-6pm (3 week shift rotation, all candidates must be available weekly between the hours of 8am-6pm.

The salary: £18,000- 6 month probation period

Job Type: Full-time

Benefits

25 days holiday + Bank Holidays

Company sick pay

Enhanced Maternity and Paternity pay

Comprehensive Learning and Development

Personal benefits

Social Programme

Free onsite parking

Music Voucher £100

Education:

A-Level or equivalent (Preferred)

If you are interested the contact Lance at Brook Street on 0116 251 6171 or send a copy of your CV