Job Description

Customer Support Advisor - Part Time (non sales)

Who we are

We are Domestic & General. We're a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

Right now, we're recruiting Part Time Customer Support Advisors in a role that offers great work life balance plus a flexible and engaging onboarding experience.

Must be based within commutable distance to Nottingham City Centre.

The role you'll do

As a Customer Support Advisor in our busy inbound Service Excellence department, you'll see that customers get a great experience, with problems resolved first time. Using your expert service skills to give added peace of mind, you will deliver and excellent experience during conversations, that truly ensure our customers worlds are kept running.

Day-to-day, you'll:

• Build rapport with customers, get to know their individual needs and put their interests first.
• Aim to deal with customers' queries or issues there and then.
• Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.

What else to expect:

In a 3-week training programme you'll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience. Please ensure you can commit to 3-weeks full time virtual training before you apply.

• You'll work in shift patterns from Monday to Friday, 9am to 3pm over 3,4 or 5 days per week
• This is a permanent hybrid working model, which means you will have a mix of working from home and in our city centre office in Nottingham.
• We'll provide all the equipment you need, but you must have broadband access.

The experience and skills you need

• A solid background in targeted customer service
• A driven mindset and a love for hitting targets
• Proven experience of working autonomously or in a home-based position
• Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed
• A team player committed to creating an excellent customer experience
• Unflappable and resilient attitude to juggle tasks and bounce back quickly

Salary & Bonuses

• £18,500 pro rata rising to £21,500 pro rata after 6 months
• Bonus earning potential of £2,700 pro rata per year
• 33 days' annual leave pro rata (including bank holidays), with the option to buy 5 additional days each year

How you'll be rewarded

• Comprehensive training with clearly defined career progression opportunities
• Regular incentives with amazing prizes to be won
• Health cash plan - employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Pension scheme - matched employer contributions up to 5% of basic salary
• Life assurance - employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
• Salary Finance - access to savings and borrowing through payroll
• Car Leasing - access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
• Travel Loans - interest free loans to help spread the cost of annual travel tickets
• Cycle to Work - tax efficient bike and cycling equipment worth up to £1,000
• Health & Wellbeing - discounted gym membership, online virtual workout sessions, online culinary classes
• Employee Assistance Programme - specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts - access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Immediate interviews available, to start 24th January. Apply today to find out more.

Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.

Domestic & General work in trusted partnership and are supported by Brook Street (UK) Limited with the recruitment process for our contact centre agents. Information collected from you in relation to your application will be accessed by Brook Street under a strict duty of confidentiality and Brook Street will be in direct contact with you in relation to any application made.