Job Description

Customer Service Advisor - Watford

22k with an opportunity to earn performance related bonus (based on attendance).

9am - 5pm Mon -early and late shift patterns will be introduced after 3 months.

Do you have a PASSION for excellent customer Service?

You will be working for my client who are plant-based foodies, with the largest range of plant-based ingredients in the UK, cutting edge innovation and industry leading plant-based expertise.

You will be the first line of support, building and maintaining rapport with customers; handling pre-sales queries, post-sales queries and when necessary, complaint handling. Duties will include handling customer queries for existing and new customers via inbound and outbound calls and emails.

Tasks to include:

• Managing various mailboxes supporting customer, supplier and field sales queries in a timely manner
• Maintain high standards of customer communication and able to manage challenges from the customer
• Managing various mailboxes supporting customer, supplier and field sales queries in a timely manner
• Ensure all new orders, new accounts etc. are input accurately

What we need from you:

• Excellent communication skills both written and verbal
• Computer literate to intermediate level
• Passion for customer service

In return if you are successful applicant you will receive a fantastic salary with the ability to increase with performance related bonus, 25 days holiday PLUS public holidays, Cash health plan, Staff discount on food, Product sampling and early insights to new products launched and free breakfast at work.

If You are interested in this role and feel that you are suitable apply now!