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Customer Service Advisor Required ASAP

  • Location:

    Chesham

  • Sector:

    Customer Service

  • Job type:

    Temporary

  • Salary:

    £25000 - £27000 per annum

  • Contact:

    Katerina Tsantikou

  • Contact email:

    katerina.tsantikou@brookstreet.co.uk

  • Job ref:

    SS24CH_1713513230

  • Published:

    about 1 month ago

  • Expiry date:

    7/05/2024

  • Startdate:

    ASAP

Job Description

Our client, based in the Chesham area are looking to add a Customer Service Advisor to their Customer Service team due to growth within the business.

Responsibilities will include:

  • Build sustainable relationships and trust with customers and the external sales team through open and interactive communication
  • Manage incoming phone calls
  • Meet personal/customer service team KPI`s and targets
  • Handle customer complaints, providing appropriate solutions and alternatives
  • Liaise with the 3PL warehouses ensuring all correct information is sent in order for orders to be fulfilled correctly and on time
  • Raise quotations when requested
  • Identify and assess customers` needs to achieve satisfaction
  • Requirements and skills:
  • 2-3 years of experience working in a busy office environment
  • Strong phone mannerisms
  • Outstanding communication skills
  • A strong team player
  • Flexible and keen to learn
  • Good knowledge of how to use Microsoft Office

Benefits:

  • Base salary £27,000 per annum
  • Company pension
  • 5% bonus opportunity per quarter based on hitting sales target (therefore opportunity to earn 20% bonus in a year)
  • 25 days holiday per year + statuary holidays
  • Car parking provided
  • Office based Mon-Fri 9am-5pm
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