Job Description

Our client, based in the Chesham area are looking to add a Customer Service Advisor to their Customer Service team due to growth within the business.

Responsibilities will include:

• Build sustainable relationships and trust with customers and the external sales team through open and interactive communication
• Manage incoming phone calls
• Meet personal/customer service team KPI`s and targets
• Handle customer complaints, providing appropriate solutions and alternatives
• Liaise with the 3PL warehouses ensuring all correct information is sent in order for orders to be fulfilled correctly and on time
• Raise quotations when requested
• Identify and assess customers` needs to achieve satisfaction

• Requirements and skills:
• 2-3 years of experience working in a busy office environment
• Strong phone mannerisms
• Outstanding communication skills
• A strong team player
• Flexible and keen to learn
• Good knowledge of how to use Microsoft Office

Benefits:

• Base salary £27,000 per annum
• Company pension
• 5% bonus opportunity per quarter based on hitting sales target (therefore opportunity to earn 20% bonus in a year)
• 25 days holiday per year + statuary holidays
• Car parking provided
• Office based Mon-Fri 9am-5pm