Do you class yourself as an experienced customer advisor that can deliver exceptional customer service? Would you like work for a four generation family run company dedicated to the provision of care products throughout the UK?
Working with a company that has multiple sites across the UK and great head office location in Liverpool you will be working at the site based in Glasgow, where you will be part of the Customer Care team. You will be responsible for speaking to patients on a monthly basis, completing stock checks and most importantly retaining your customers. You will deliver a personalised service to include the ordering of Medical Appliances and Medication
**Training for this role will be 2 weeks and will be based in Liverpool (Further information to be TBC)**
Benefits of the role include:
" A competitive basic salary to be discussed at interview depending on experience.
" Working hours of 0900-1700 on a Monday to Friday
" Free on-site car parking facilities / local public transport links.
" Pensions and healthcare scheme.
" Holiday allowance scheme.
Day to Day duties include -
" Manage workload to ensure all patients are contacted as per your diary schedule
" Ensure that all calls are completed to the highest possible standard in line with our quality monitoring
" Handle IB telephony queries
" Data entry (which may include first order for the patient)
" Branch Vacancies require a small amount of manual physical work equating to no more than 1 hour a day of Parcel Organization
" Meet individual daily targets as set by the business
" Flexible to change in order to meet business needs
" Work within regulatory and GDPR requirements
" Additional duties may be assigned or existing duties may alter
In order to apply for this role you must have the following experience/background -
" 1-2 year experience in a customer service background understanding the importance of delivering a high quality service
" Be committed to completing the training away from home for 2 weeks
" Have the ability to work to targets/KPI`s with a consistent approach
" Be able to adapt to a fast working environment with change
" Use appropriate questioning and listening techniques
" Be a team player
If you fit the above criteria, please apply directly and to speed up your application, complete our pre-registration link on http://registrations.brookstreet.co.uk/full-registration.aspx
If you require any further information on the role, please contact Alex on or call 07483 939 722