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Customer Service Advisor *Immediate Start*

  • Location:

    Liverpool, Merseyside

  • Sector:

    Contact Centre

  • Job type:

    Permanent

  • Salary:

    Up to £19500 per annum

  • Contact:

    Alexandra

  • Contact email:

    [email protected]

  • Job ref:

    LIV/625910_1652349284

  • Published:

    4 days ago

  • Expiry date:

    23/06/2022

  • Startdate:

    23/05/22

Job Description

Do you pride yourself on delivering a high customer service? Are you able to work towards an immediate start date?

If so, this could be the perfect role for you. Working at the client`s office in the City Centre of Liverpool, you will be expected to assist customers over phone, email, chat and social media offering a high standard of customer service with a sales through service approach.

This role to start off with involves a requirement to train from the office for a 2-6 week period but then will move to a hybrid working model.
Please be aware, when applying for this role, you must be able to commit to the following:
1. Flexible to work shift patterns working
2. No holidays booked in the first 6 weeks

Benefits for this role include:
" A salary of £19,500 per annum on a permanent, full time basis.
" Working hours that range from 09:30-19:30 across a 7 day operation.
" Full classroom trainer led training provided.
" Great location for all types of transport i.e Train, Car, Bus (discounted parking pass for NCP offered for colleagues)
" Full equipment provided to support hybrid working
" Company benefits scheme.

Day to day duties will be:
" Managing a high volume of calls on an inbound basis.
" Accurately note taking and inputting as much information as possible gained from each customer and then updating the company`s CRM system.
" Ability to build rapport and relationships with customers.
" Working towards and achieving all KPI`s set whilst being able to work under pressure and against deadlines and targets.
" Good listening, social, interpersonal and problem solving skills.
" Strong verbal and written communication skills.

To apply for this role, you MUST have the following skills and experience:
" At least 1-2 years` experience in a customer service orientated role within a contact or call centre / office environment.
" Worked towards specific KPI and call related targets in previous roles.

As per above, you are unable to take any holidays within the first 6 weeks of this role.

If you fit the above criteria, please apply directly and to speed up your application, please complete our pre-registration link on http://registrations.brookstreet.co.uk/full-registration.aspx
If you require any further information, please e-mail Alex on

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