Job Description

Do you have call centre or contact centre experience? Are you able to work towards a start date of Thursday the 10th of February 2022?

If so, this could be the perfect role for you. Working at the client`s office in the North Liverpool area, you will be expected to assist customers over the phone to increase customer satisfaction whilst working in a targeted environment with achievable KPI`s.

This role to start off with involves a requirement to work from home but will eventually be full time office based.

Please be aware, when applying for this role, you must be able to commit to the following:
1. Happy to have a soft credit check conducted on the client`s behalf before starting
2. Flexible to work shift patterns and a 1 in 3 Saturday shift
3. No holidays booked in the next 8 weeks

Benefits for this role include:

A salary of £19,760 per annum on a permanent, full time basis.
Working hours that range from 0800-2000 Mon-Fri and then 0830-1600 Sat (this would work around shift patterns so please be aware that flexibility is needed).
Free on-site car parking facilities (it is preferred for the right candidate to drive based on the limited public transport routes).
Full training provided (12 weeks in total - 4 weeks classroom based training 8 weeks grad bay)
Company benefits scheme.

Day to day duties will be:

Managing a high volume of calls on an inbound basis.
Accurately note taking and inputting as much information as possible gained from each call and then updating the company`s CRM system.
Handling correct complaint handling on each call.
Working towards and achieving all KPI`s set whilst being able to work under pressure and against deadlines and targets.
Ensuring GDPR is followed at all times when handling sensitive customer information.

To apply for this role, you MUST have the following skills and experience:

At least 1-2 years` experience in a customer service orientated role within a contact or call centre / office environment.
Worked towards specific KPI and call related targets in previous roles.

As per above, you are unable to take any holidays within the first 8 weeks of this role.

If you fit the above criteria, please apply directly and to speed up your application, please complete our pre-registration link on http://registrations.brookstreet.co.uk/full-registration.aspx
If you require any further information, please e-mail Alex on