Job Description

Brook Street are excited to be working with a leading manufacturer within the UK who are looking for a Customer Service Representative to join their growing team in the Service and Warranty department.

Based in Lincoln LN6
37.5 hours per week Monday - Friday 9-5 or 8:30 - 4:30
£20,000 with the option to earn £22,500
24 Days holiday plus bank holidays!!
Free onsite parking
Generous Pension Scheme
Team nights out and lunches
Recognition Months

As a Customer Service Representative your responsibilities will include:
-Being the first port of call for all customers via Telephone providing excellent customer service
-Understanding the nature of the call and if a product is within warranty to provide the best solution, whether that be replacing parts, transferring the call to a technical advisor, or sending out an engineer
-Ensure necessary parts are ordered and logged on the database
-Reply to any email enquiries and follow up as necessary


To be successful in the is role the candidate will need
- An excellent telephone manner in order to build good rapport.
- The ability to work under pressure, mutli-task and prioritise workload
- Scheduling experience is desirable but not essential
- Ability to undertake training to understand the products
- Computer Literate
- Geography skills are desirable

If this sounds like the role for you, apply now or send your cv