Customer Service Advisor (Work From Home)
-
Location:
Newport
-
Sector:
-
Job type:
-
Salary:
Up to £8.95 per hour
-
Contact:
Nichola
-
Contact email:
nichola.davies@brookstreet.co.uk
-
Job ref:
Feb21WFHHMRC_1610104065
-
Published:
about 3 years ago
-
Duration:
Ongoing
-
Expiry date:
12/01/2021
-
Startdate:
01/02/21
Job Description
NEW YEAR NEW JOB???? Want to Work From Home?
Are you an experienced Customer Service Advisor looking for a role to start in Feb 2021?
Long Term Temporary Roles are now available via Brook Street for HMRC
Working Patterns:
37 hours per week between 8am and 6pm. Alternative working patterns may be considered subject to business need.
Pay:
£8.95 per hour (However you will be paid for 42 hours as lunch hour is paid .. this equates to £10.16 per hour for your worked hours)
Role:
- Administration of customers' claims
- Providing exceptional levels of customer service by dealing with the public via inbound and outbound telephone calls, e-forms and emails.
- Act as a primary point of contact for customers, using telephone and emails
- Gather and use information from HMRC Data systems to inform decisions
- Make outbound calls to customers to check details and request information
- Input of information to HMRC systems, ensuring details are entered correctly and promptly
- Resolve issues/queries or escalate to a line manager as necessary
You will need to be self-motivated, flexible as the role is not office-based and you will be expected to work from home
Experience:
- Competence in using varied IT software and data bases
- Administration: 1 year (Preferred)
- Telephony Work (Preferred)
- Good communication skills,
- Fluent English verbally and in writing
- Ability to listen and speak to people from diverse areas and backgrounds
- A flexible approach and a positive attitude
A Basic DBS Will be required for this role as will 3 years of references
You must have been resident in the UK for the last 5 years
PLEASE NOTE - DUE TO THE VOLUME OF APPLICANTS ONLY THOSE WHO ARE SUCCESSFUL WILL BE CONTACTED
Looking for a job? Register your CV now
Looking to recruit? Find the perfect hire
Want a career at Brook Street? Join our team