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Customer Service Advisor (Work From Home)

  • Location:

    Newport, Wales

  • Sector:

    Admin & Secretarial, Customer Service, Public Sector

  • Job type:

    Temporary

  • Salary:

    Up to £8.95 per hour

  • Contact:

    Nichola

  • Contact email:

    nichola.davies@brookstreet.co.uk

  • Job ref:

    Feb21WFHHMRC_1610104065

  • Published:

    13 days ago

  • Duration:

    Ongoing

  • Expiry date:

    12/01/2021

  • Startdate:

    01/02/21

Job Description

NEW YEAR NEW JOB???? Want to Work From Home?

Are you an experienced Customer Service Advisor looking for a role to start in Feb 2021?

Long Term Temporary Roles are now available via Brook Street for HMRC

Working Patterns:
37 hours per week between 8am and 6pm. Alternative working patterns may be considered subject to business need.

Pay:
£8.95 per hour (However you will be paid for 42 hours as lunch hour is paid .. this equates to £10.16 per hour for your worked hours)

Role:

  • Administration of customers' claims
  • Providing exceptional levels of customer service by dealing with the public via inbound and outbound telephone calls, e-forms and emails.
  • Act as a primary point of contact for customers, using telephone and emails
  • Gather and use information from HMRC Data systems to inform decisions
  • Make outbound calls to customers to check details and request information
  • Input of information to HMRC systems, ensuring details are entered correctly and promptly
  • Resolve issues/queries or escalate to a line manager as necessary


You will need to be self-motivated, flexible as the role is not office-based and you will be expected to work from home

Experience:

  • Competence in using varied IT software and data bases
  • Administration: 1 year (Preferred)
  • Telephony Work (Preferred)
  • Good communication skills,
  • Fluent English verbally and in writing
  • Ability to listen and speak to people from diverse areas and backgrounds
  • A flexible approach and a positive attitude


A Basic DBS Will be required for this role as will 3 years of references

You must have been resident in the UK for the last 5 years

PLEASE NOTE - DUE TO THE VOLUME OF APPLICANTS ONLY THOSE WHO ARE SUCCESSFUL WILL BE CONTACTED

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