Job Description

Have you ever wanted to work within the civil service? Have you worked in customer service or retail before? If 'yes' then please read on as we are looking for customer service advisor to join our client the Animal and Plant Health Agency (APHA)!

These are working from home roles but you can attend the office in York if you wish

• Client: Animal and Plant Health Agency (APHA)
• Location: York or working from home
• Shift work 4 days on 4 days off
• Shift times: 6am - 5pm & 1pm - 12am
• Contract length: Temporary until February 2023. Chance of extension subject to business requirements
• Pay - £11.03 per hour. 12.5% shift increase once shift work commences

The client:

APHA work to safeguard animal and plant health for the benefit of people, the environment and the economy

The role and responsibilities:

To provide customer contact support to APHA functions specific to the specific business unit. This will involve a wide range of telephony and administrative functions

To liaise with, and provide excellent customer service to Stakeholders, Delivery Partners and Customers, both internal and external, to understand and appreciate their needs and requirements.

Responding to requests from the public for information and guidance and providing accurate and timely information to our customers.

Updating information held on internal information systems by liaising with the public to ensure the data APHA capture about (or for) their customers is accurate.

To manage the customer expectation.

What skills and experience we are looking for in you:

• Good communication skills for when interacting with customers
• Confident with being on the phone
• Strong administration/data entry skills
• Strong MS office skills
• Can work part of a team and independently

The shift patterns:

The shift patterns for these roles are 4 days on and 4 days off. You will alternate between the 6am - 5pm shift and the 1pm - 12am shift

Your first couple of weeks will be full time 9-5

You will receive a 12.5% shift increase once your shift work begins

About Us

• We recruit on behalf of some of the country's best-known organisations across all industry sectors, as well as being a preferred and sole supplier for various Government departments. We are located across 50+ high street locations, making hiring and job searching more personal. Our nationwide reach means we can engage with job seekers and employers in person, allowing us to tailor our approach to their unique requirements perfectly.
• For further details on any of our vacancies, please contact your local Brook Street branch. Details can be found on our website.
• If this sounds of interest to you please apply or email me your CV directly