Job Description

I am currently recruiting on behalf of a charity based in Birmingham City Centre for Customer Service Advisors to join their team.

The purpose of your role is to offer advice and support to customers in difficult situations via the telephone and electronic and written channels.

This is a permanent role to start Monday 20th May 2019

You will have excellent communication skills, be patient , have the ability to build empathy and trust with clients, and be resilient to deal with the variety of callers. Good data entry skills is important along with being able to work on your own initiative aswell as part of a team. You will be handling a significant number of calls per day and must maintain an excellent standard of client care at all times.

My client expects a high level of professionalism and customer service focus as well as a dedication to learning inside and outside the workplace.

*Please note* The first 5 weeks in this role will involve intensive classroom training, therefore annual leave should not be taken during this time.

After 12 - 18 months within this role, there are many opportunities to progress into a senior role with an increase of salary of up to £29,947 per annum.


To be considered for this role you must come from a Customer Service Background, ideally from a complaints/advice/support /resolution role.

Knowledge of debt advice practices would be advantageous but is not essential, as full training will be given

Salary offered £21,249 per annum

Benefits include generous annual leave entitlement, Duvet days, Eyecare, Healthcare and Pension scheme.

You will need to be flexible and able to work shift patterns covering full time of 35 hours per week between 9.00 am and 8.00 pm Monday to Friday, with rota`d Saturday working (c. 1 in 4) between 9.30 am and 1.00 pm.

If this is an opportunity you are interested in, please can you send me an up-to-date version of your CV or telephone 0121 643 6954 for more information.