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Customer Service Advisors - Hull

  • Location:

    Kingston Upon Hull, East Riding of Yorkshire

  • Sector:

    Admin & Secretarial, Contact Centre, Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £20713 per annum + Overtime, Progression & Development

  • Contact:

    Katy Harland

  • Contact email:

    hull.branch@brookstreet.co.uk

  • Job ref:

    HUL/11294_1628588902

  • Published:

    3 months ago

  • Expiry date:

    9/08/2021

Job Description

Job Title - Customer Service Advisors

Location - Hull

Salary - £20,700 per annum with lot's of progression and development

Contract - Permanent contract

Our Client:
Was founded in 1906, meaning that they have over 100 years experience of providing the best quality of their specialised products, to their customers continually working to meet their needs.

Job Duties Involved:

  • Answering all external customer calls
  • Providing excellent customer service throughout the call
  • Communicating via telephone and emails
  • Updating data accurately
  • Following GDPR Guidelines
  • Handling any incoming complaints

Monday - Friday (Office Based) - Working Hours: 08:00- 17:00, 09:00-18:00 and 08:00-17:45

Saturday- Working Hours: 08:00 - 16:00

Sunday- Working Hours: 08:00-12:00

Personal competencies our client is looking for:

  • An ability to empathise with customers and effectiveness to see tasks through to completion
  • Fully committed to providing the highest level of customer service
  • Effectively communicates the brand values to the customer

The experience and skills you'll need to succeed:

  • Previous customer service experience, either face-to-face or via telephone, ideally from the hospitality or retail industries
  • Strong verbal and written communication skills - as a confident communicator, you'll be happy talking on the phone, holding a conversation and engaging customers
  • Ability to listen attentively, draw out important information and capture data accurately
  • Eagerness to make an impact in this role and help shape the continued success of the company
  • A positive attitude and problem-solving skills to give the customer a great experience
  • Computer literacy and excellent keyboard skills
  • Overall literacy skills to a high standard
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