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Customer Service Advisors (Nights)

  • Location:

    Liverpool, Merseyside

  • Sector:

    Contact Centre

  • Job type:

    Permanent

  • Salary:

    Up to £22152 per annum

  • Contact:

    Alexandra

  • Contact email:

    [email protected]

  • Job ref:

    LIV/626001_1655723273

  • Published:

    13 days ago

  • Expiry date:

    1/08/2022

  • Startdate:

    ASAP

Job Description

Do you pride yourself on delivering a high customer service? Do you enjoy that fast paced contact centre working environment? Are you able to work towards an immediate start date?

If so, this could be the perfect role for you. Working at the client`s office in the City Centre of Liverpool, you will be expected to assist customers over telephone, email, chat and social media offering a high standard of customer service with a sales through service approach.

This role to start off with involves a requirement to train from the office for a 2-6 week period but then will move to a hybrid working model.

Please be aware, when applying for this role, you must be able to commit to the following:
1. Flexible to work shift patterns working
2. No holidays booked in the first 6 weeks

Benefits for this role include:
A salary of £22,152 per annum on a permanent, full time basis.
37.5 Working hours that range from 20:00-07:00 (4 on 4 off type rota with additional pay between hours throughout the night)
Full classroom trainer led training provided.(Shifts during training will be completed during the day between 09:00 - 17:00)
Great location for all types of transport i.e Train, Car, Bus (discounted parking pass for NCP offered)
Full equipment provided to support hybrid working
Company benefits scheme.

Day to day duties will be:
Managing a high volume of calls on an inbound basis.
Accurately note taking and inputting as much information as possible gained from each customer and then updating the company`s CRM system.
Ability to build rapport and relationships with customers.
Working towards and achieving all KPI`s set whilst being able to work under pressure and against deadlines and targets.
Good listening, social, interpersonal and problem solving skills.
Strong verbal and written communication skills.

To apply for this role, you MUST have the following skills and experience:
At least 1-2 years` experience in a customer service orientated role within a contact or call centre / office environment.
Worked towards specific KPI and call related targets in previous roles.
As per above, you are unable to take any holidays within the first 6 weeks of this role.

If you fit the above criteria, please apply directly and to speed up your application, please complete our pre-registration link on http://registrations.brookstreet.co.uk/full-registration.aspx
If you require any further information, please e-mail Alex on

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