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Customer Service Advisors (Nights) Immediate Start

  • Location:

    Liverpool, Merseyside

  • Sector:

    Contact Centre

  • Job type:


  • Salary:

    Up to £22152 per annum

  • Contact:


  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    about 2 months ago

  • Expiry date:


  • Startdate:


Job Description

Do you pride yourself on delivering a high customer service? Are you able to work towards an immediate start date?
If so, this could be the perfect role for you. Working at the client`s office in the City Centre of Liverpool, you will be expected to assist customers over telephone, email, chat and social media offering a high standard of customer service with a sales through service approach.
This role to start off with involves a requirement to train from the office for a 2-6 week period but then will move to a hybrid working model.

Please be aware, when applying for this role, you must be able to commit to the following:
1. Flexible to work shift patterns working
2. No holidays booked in the first 6 weeks

Benefits for this role include:
" A salary of £22,152 per annum on a permanent, full time basis.
" 37.5 Working hours that range from 20:00-07:00 5 out of 7 days per week
" Full classroom trainer led training provided.(Shifts during training will be completed during the day between 09:00 - 17:00)
" Great location for all types of transport i.e Train, Car, Bus (discounted parking pass for NCP offered)
" Full equipment provided to support hybrid working
" Company benefits scheme.
Day to day duties will be:
" Managing a high volume of calls on an inbound basis.
" Accurately note taking and inputting as much information as possible gained from each customer and then updating the company`s CRM system.
" Ability to build rapport and relationships with customers.
" Working towards and achieving all KPI`s set whilst being able to work under pressure and against deadlines and targets.
" Good listening, social, interpersonal and problem solving skills.
" Strong verbal and written communication skills.

To apply for this role, you MUST have the following skills and experience:
At least 1-2 years` experience in a customer service orientated role within a contact or call centre / office environment.
Worked towards specific KPI and call related targets in previous roles.
As per above, you are unable to take any holidays within the first 6 weeks of this role.

If you fit the above criteria, please apply directly and to speed up your application, please complete our pre-registration link on
If you require any further information, please e-mail Alex on


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