Job Title: Customer Service Advisor *** Remote Working ***
Pay rate: £10.92 an hour
Location: Home Based
Assignment: Long term temporary role (Potential of being made Permanent)
Shifts: 7am-4pm, 8am-5pm, 8:30am-5:30pm, 9am-6pm and 11am-8pm (40 hours a week)
Shifts are based on a rotating shift pattern including 2 in 5 Saturdays and 1 in 5 Sundays
You will be required to attend their office site in Worcester on your 1st day - to see the site and collect your equipment.
Are you confident and able to talk to anyone? Do you want a job where you get to think on your feet? Are you passionate about giving 5 star customer service?
We are currently recruiting for an enthusiastic Customer Service Advisor to work as part of an exciting project within a large national company established in Worcester. You will be working for a household name with real national presence - you have definitely heard of this company!
Customer Service Advisor is a diverse role which will see you communicating with current customers. You will be responsible for handling incoming customer queries regarding their accounts so you`ll need great listening skills. You will be managing each individual situation with care to find the best solution that meets both the customer and business needs. You will also work to ensure all procedures are carried out with regulatory commitment, all whilst working with our customers best interests at heart.
Desirable Skills & Experience
- Friendly and professional telephone manner
- Excellent Customer Service ethic
- Strong communicator to handle all types of calls
- Can use a computer - Microsoft Outlook, Excel and Word
- Good attention to detail and quick learner
- Data entry
We are looking for candidates with great communication skills, and a problem solving attitude. If you are resilient and confident then we would love to hear from you!
***PLEASE ONLY APPLY IF YOU MATCH THE PERSON SPECIFICATION ABOVE ***
PACKAGE AND BENEFITS
- Hybrid Working Option
- Pension Scheme
- Long Term Contract through Brook Street
DOES THIS SOUND LIKE YOU?
Please send your CV and call Grace on 0121 480 8209 to find out more.
***If you have not received a response within 48 hours, unfortunately your CV has not been selected on this occasion***