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Customer Service Agent

  • Location:

    Folkestone, Kent

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    Up to £12.75 per hour

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    2 months ago

  • Duration:


  • Expiry date:


  • Startdate:

    11/06/21 17:11:00

Job Description

Job title: Customer Service Agent
Contract: Temporary
Rate of Pay: National - £12.75
Hours: Full-time
Shift start location - Cheriton, as this location is not in the centre of Folkestone you will need your own transport to arrive and parking passes will be provided for Drivers.

Working for a large Central Government Department, based at Folkestone but working in at the border in France, you will be responsible for marshalling and directing passengers, who have recently arrived in the UK.
In this role you will:
- Have great customer service skills
- Be greeting and directing newly arrived passengers from (flights, trains or ferries)
- Ensure passengers have the correct paperwork before being moved into relevant queues
Shifts: You may be asked to work on a 24/7 shift pattern, this will include unsocial hours
Training Duration: Training will be given and an immediate start will be confirmed, once vetting is completed
What we need from you:
- Excellent interpersonal and communication skills
- The ability to provide excellent customer service
- Enjoy working members of the public and be comfortable speaking to people face to face
- The ability to work as part of a team
- Have flexibility with regards to working hours, as the roles involve working shifts including weekends, Bank Holidays etc
Essential Criteria
" You must be able to provide all ID documents we need to complete your pre-employment screening and security clearance. These roles are subject to SC (Security Check ) clearance
" You must be able to provide evidence of activity for the past three and 2 acceptable proofs of address
- No experience required
- Training provided
- 34 days holiday accrual
If this sounds like an opportunity for you, please apply now!


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