Job Description

Do you want to work for a well-established company that will shape the future of service and shape customer experience for some of the world`s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with our client, you will have the chance to improve quality of life across the UK and across the globe. We are looking for TWO candidates for this role with the availability to start ASAP

Location: Liverpool

Salary: £22,100 per annum on a permanent, full-time basis.

Main duties:

? Handling all customer interaction including requests for pricing, delivery dates, sales campaign enquiries, order processing, dealing with carrier issues as well as aftersales support, in a prompt, friendly, personalised, and professional manner
? As a blended agent, interact with the customer across all channels (inbound calls and emails)
? Providing a high-touch experience for customers each time
? Acting as a trusted advisor in answering questions and solving problems
? Building rapport with customers
? Providing a value-add service that enhances the customer experience and builds our brands and service reputation
? Capture, maintain and ensure quality of customer data
? Identify and highlight any service-related issues, incidents, or trends
?? Delivering and maintaining both individual and team targets

A suitable candidate will need:



? Experience of working in a customer contact centre environment, providing excellence in service to the customer
? A passion for delivering first class customer service
? Excellent verbal and written English communication skills
? Good social and interpersonal skills
? Flexible enough to work as a blended agent across channels, Inbound and Aftersales, handling phone and email enquiries
? Takes ownership and is accountable
? Ability to work well under pressure
? A team player
? IT Savvy with good MS Office (Word and Excel) and keyboard skills
? The commitment to work towards individual and team goals


Company Benefits:

*A salary of £18,798 per annum on a permanent, full-time basis.
*37.5 hours per week, Monday - Friday 08:00 - 17:00 No Weekends
*25 days holidays per year (Holidays run January - December)
*Automatic enrolment to pension scheme
*Full classroom trainer led training provided
*Great location for all types of transport i.e Train, Car, Bus
*Full equipment provided to support hybrid working
*Company benefits scheme.