Job Description

PLEASE NOTE THAT IT IS PREFERABLE FOR APPLICANTS TO BE RESILIENT IN NORTHERN IRELAND

Brook Street Recruitment is working on behalf of our client to recruit telephone Customer Service Agents on a full time and permanent basis.

As a Customer Service Agent you will work from home and operate as the first point-of-contact for the company`s clients and partners.

Dealing with queries from these organisations and liaising internally with the company`s other departments, you will quickly develop an in-depth knowledge of the company`s products and services.

Duties

Taking inbound calls from clients and also dealing with teams across the business
Dealing with a wide variety of queries, analysing clients` payments-related issues
Assisting with disputes and providing sustainable solutions
Maintaining an in-depth knowledge of functionality for all systems
Ensuring that a first class customer service is provided to clients


Working shifts

The working shifts for these positions will depend on the requirements of the business

Shifts are as follows

13.45pm to 22.30pm - this involves working one Saturday a month

15.00pm to 11pm - The 3pm to 11pm shift will not require weekend work

16.30pm to 15.30am - this shift does noe require weekend work

The client will want applicants to train onsite for the role for the first week

The training will be between the hours of 12pm and 8pm

After training you will be expected to work the shift you were offered

Salary for the role will be starting on 24k per annum and there is an extra £60 per month to cover costs of working from home

Other benefits of working in this role include:

Paid Annual Leave
All the equipment you need to work from home
Bonus opportunity twice per year
Employee appreciation programme
Opportunities to learn, develop, and to build a career

Criteria

Must have come from a hospitality background - no call centre people will be interviewed
No job hopping - must have solid word history

PLEASE NOTE THAT IT IS PREFERABLE FOR APPLICANTS TO BE RESIDENT IN NORTHERN IRELAND - APPLICANTS FROM UK WILL NOT BE CONSIDERED

If interested you can send your CV to Colleen Farquharson via the apply link