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Customer Service Agent/ Complaint Handler

  • Location:

    Ware, Hertfordshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £20000 - £22000 per annum

  • Contact:

    Shilpa

  • Contact email:

    shilpa.sharma@brookstreet.co.uk

  • Job ref:

    HHM/8013_1632859126

  • Published:

    2 months ago

  • Expiry date:

    9/11/2021

  • Startdate:

    ASAP

Job Description

Customer Service / Complaint handler Full Time - start asap

Are you looking for your next challenge? If so apply down below!

A rapidly expanding exciting business is looking to recruit a Complaints Handler as it continues to grow. Working in a highly progressive business environment, you will be part of a dynamic team of Complaints Handlers. The company have built a reputation for building strong relationships with car dealer ships as well as creating a supportive, high energy environment for its employees.

Successful candidates can benefit from a highly competitive salary of upto £22,000 + Great career pathway.

Duties:
Consumer dispute resolution via mediation between consumer and retailer
Problem Solving
Understanding the Consumer Rights Act 2015
Composing emails responding to complaints
Delivering positives /Increasing customer satisfaction
Compiling reports on trends

Skills required:
Assertive, Good at Problem Solving and Empathetic
Strong communication and negotiating skills
Professional telephone manner
Attention to detail
Strong organisational skills

Your package:
Mon-Fri - Full Time
Holiday entitlement - 24 days per year plus bank holidays
Company Pension
Private Health Care
Membership and benefits

Apply now or Contact -

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