Job Description

About

My client is one of the UK`s leading formation agents who help thousands from all over the world, form UK registered companies every year. They are dedicated to offering the highest level of customer service possible at a cost-effective price; and as a result they are the highest rated company formation agent on Google, TrustPilot and Facebook, amongst others.

The Role

A Customer Service and Administration Manager, who will manage customer retention, front of house and the digital mail service department. To ensure optimal staff productivity and face to face customer service standards are of a high level at all times.

Skills/Expertise required

- Evidence of management skills and expertise in customer service or admin
- Expertise in using Excel to deliver accurate and insightful reports to senior management
- Bachelors degree
- Understanding of importance of ensuring all mail processes within the department are carried out in a timely manner

Benefits

- 22 days holidays, plus 8 public/bank holidays
- Commercial bonus scheme
- Annual cost of living salary increase
- Paid for Wednesday lunch
- Bottled spring water and fruit juices daily
- Fresh fruit daily
- Breakout room with Netflix

Salary £35,000 per annum