Customer Service & Sales Administrator

Customer Service & Sales Administrator
Location: Near to Tonbridge
Salary: £27,000-£30,000

Our client, a reputable local company is hiring for a Customer Service & Sales Administrator to join their team in Tonbridge. This role offers a friendly, professional environment where you will support sales, customer service, and administrative functions to ensure smooth operations.

What you will be doing:
* Delivering high-quality customer service via phone, email, and internal systems, responding promptly to enquiries and supporting customers throughout the order process.
* Managing customer accounts, updating records, issuing reminders, and building strong product knowledge.
* Accurately raising and managing sales orders, quotations, delivery notes, and related documentation using ERP and CRM systems.
* Coordinating with internal teams and external couriers to ensure timely order fulfilment and resolving delivery issues.
* Supporting returns, stock adjustments, and maintaining accurate documentation for compliance.
* Assisting with administrative tasks such as filing, supplies, and office organisation to support overall efficiency.

What you will bring:
* Proven experience in sales administration, customer service, or office support.
* Excellent organisational skills with keen attention to detail.
* Strong communication skills, confident in engaging with customers via phone and email.
* Proficiency in Microsoft Office and shared systems.
* Willingness to develop product knowledge, especially in QA solutions.
* A proactive, reliable, and customer-focused approach.

Desirable skills include experience with ERP/CRM systems, logistics support, and familiarity with technical products. The role offers a salary of £27,000 - £30,000, working hours from 8:30am to 5pm.

If you are organised, solution-oriented, and eager to support a dynamic team, we would love to hear from you!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.