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Customer Service and Sales Administrator

  • Location:

    Coventry, West Midlands

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £18000 per annum

  • Contact:

    Cherayne

  • Contact email:

    coventry.web@brookstreet.co.uk

  • Job ref:

    COV/17395_1623337827

  • Published:

    about 2 months ago

  • Expiry date:

    22/07/2021

  • Startdate:

    05/07/21

Job Description

Customer Service and Sales Administrator
Coventry. CV5
Full time
£18,00 per annum

New opportunity for a growing business in Coventry for a Customer Service and Sales Administrator (office based) to provide exceptional customer service across all business channels to ensure all queries and orders are dealt with efficiently. For the position you will be approachable with an excellent telephone manner and communication skills. Experience working in a Customer Service position with knowledge of processing customer orders is essential.

The role:
Handling external calls from customers (including distributors and members of the public)
Responding emails.
Processing payments for mail order customers
Processing customer orders on SAP.
Raising invoices/credits.
Ensuring all customer contact is up to date daily on Salesforce. Database management, discrepancy reports, sample & catalogue request databases
Sending out sample requests as required
Upselling. Updating customers of offers and special discounts. Contacting lapsed customers (clients that have not ordered for 6 months).
Booking in large orders for delivery.
Any additional tasks when required

The person:
Experience and knowledge in a similar position
Good customer services with strong communication skills
Personable
Friendly and professional
Excellent communication skills
Well organised
Able to build and maintain relationships
Previous experience using SAP - desirable

If you are interested in this role and have the relevant experience, please click APPLY NOW and the relevant consultant will be in touch if successful.

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