Job Description

Customer Service and Support Assistant
Salary: £24,000 per annum, increased to £26,000 after 6-month probation period.
Benefits: 4x Life insurance, free gym onsite in beautiful offices, 20 days annual leave + 8 BH, pension.
Location: Fulham SW6
Hours: Monday-Friday - 9.00am-5.30pm Currently hybrid 3 days in the office.
Job type: Permanent

My client is an experienced healthcare leader situated within prestige offices based in Fulham. They currently have an opportunity for an experienced customer service & support assistant to join their team on a full-time basis.

Working within a small team of 6 you will be supporting the Office manager & Head of distribution. This unique position will ideally suit a candidate that has mechanical, tech or handyperson experience as you will be both within the office managing customer service & administration and will also be required to repair returned equipment.

Responsibilities:
" Answering telephone calls and dealing with customer enquiries as appropriate including taking orders, trouble shooting, product and general customer enquiries. Take accurate messages and route them to the correct person as quickly as possible.
" Process daily orders on CRM system as received by email, fax, post and telephone in a timely manner.
" Handle customer, sales team and related queries received by phone, email, fax or post.
" Arrange courier collections and postal shipments internally and externally
" Deal with queries including product picking issues, stock and shipping queries, stock transfers and all other reasonable queries.
" Handle receipt of incoming deliveries to office including stock deliveries and product returns.
" Handle Customer returns for repair, refund or replacement including creation, data entry on reported issues and closure of trouble tickets on CRM in accordance with set company procedures.
" Data entry on company CRM
" Undertake other duties natural to the position of sales and service support assistant and duties as from time to time requested by Managing Director, Chairman and Sales Manager.


Essential:
" Mechanical, tech or handyperson experience
" IT literate with an excellent understanding Excel
" Excellent communication skills
" Can work independently
" CRM or Salesforce - Desirable

Unfortunately, due to the high number of responses we receive we are unable to provide feedback to all applicants. If you have not been contacted within 3-5 days, please assume you have been unsuccessful.