Job Description

Job title: 2x Customer Service Assistant
Hours: Full Time
Pay rate: £9.00 Per Hour
Location: Worcester
Duration: Temp to Perm

Customer Service Assistant Responsibilities:

o Manage telephone calls from customers according to the agreed standard - order calls should average 2-4 minutes and customer service calls should be a maximum of 6 minutes
o On every customer phone call where the customer wishes to place an order, the accompanying upsell must be offered as well as the subscription using the supplied script
o On every customer phone call, both the customer telephone number and email address should be checked and taken or updated as appropriate
o Manage written correspondence from customers according to the agreed standard
o Manage, organise, and update relevant data using database applications
o Log all calls received during the duration of the call where possible, or by the end of the day latest and maintain detailed and accurate records
o Order and maintain relevant office supplies for effectiveness of personal duties
o Find relevant information for all payments, letters, coupons etc
o Contact all customers whose credit cards have declined and update the system daily
o Help with weekly reminder letters to customers
o Help with weekly instalment letters to customers
o Deal with any queries sent through from Control Account as distributed by your Team
Leader
o Find and send any order forms to Head Office as and when they request them

Preferred Skills and Experience:

" Proven experience of developing strong client relationships.
" Proven experience of using a variety of IT packages / CRMs
" Excellent organisation and communication skills
" Professional credibility with high levels of personal motivation
" Ability to communicate confidently at all levels (verbally and in writing) externally and internally at all levels.

For more information on the Customer Service Assistant Role, please contact Nicola on 07834312287 or email