Job Description

Brook Street are looking for enthusiastic individuals with a 'can do' attitude for numerous full / part time customer focused roles for a Public Sector client based in Cardiff. We currently have some full Time hours available , but may have some part time in the near future.

Role: Customer service advisor / assistant

Pay rate : £11.10 an hour with weekly pay!

Hours: 9:00-5:30 Monday-Friday (37.5 hours a week) and PT (Saturdays only 9:00-5:30)

start date : April 2024 - start dates every week

loctaion: Cardiff city center

contract : Temp until Oct 2024

Your role will involve providing a face-to-face service, supporting customers with their visa and citizenship applications.

As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.

Roles are initially for a six-months' period, with the option to move on to a fixed-term contract after this for a year.

If you are a good communicator, with great interpersonal skills who excels at problem solving, this organisation would love to hear from you!

As the right candidate, you will have:

• Excellent communication and interpersonal skills
• The ability to develop and maintain good working relationships with colleagues
• Basic IT skills, as appropriate systems training will be provided
• Effective problem-solving skills and be a team player who constantly displays commitment and flexibility
• Excellent organisational skills with great attention to detail
• The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence
• The ability to understand and apply corporate policies and procedures consistently

Desirable, but not essential, experience in:

• Working in a customer-facing environment
• Working in a high-volume processing environment.

The role will require you to:

• Capture and digitise information as part of a process
• Act as a first point of contact for customers
• Manage customer expectations, interact and display professionalism at all times.
• Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
• Manage challenging situations displaying professionalism at all times
• Work as part of a team and also work independently, managing your time appropriately, working efficiently at all times
• Manage incoming service complaints in line with procedure, ensuring escalated action to the Complaints Manager is taken where a service complaint is received.

This role requires a basic disclosure check and you must have a UK passport or indefinite leave to remain status.

If you think you are the right person for this role, please apply online.

For specific questions related to the role, contact angel.goodman @ brookstreet.co.uk