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Customer Service Assistant

  • Location:


  • Sector:

    Customer Service

  • Job type:


  • Salary:

    Up to £11.10 per hour

  • Contact:

    Manchester Branch

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Duration:

    6 Months

  • Expiry date:


  • Startdate:

    27/06/22 14:57:00

Job Description

Brook Street are looking for enthusiastic individuals with a 'can do' attitude for numerous full / part time customer focused roles for a Public Sector client based in Cardiff. We currently have some full Time hours available , but may have some part time in the near future.

Role: Customer service advisor / assistant

Pay rate : £11.10 an hour with weekly pay!

Hours: 9:00-5:30 Monday-Friday (37.5 hours a week) and PT (Saturdays only 9:00-5:30)

start date : April 2024 - start dates every week

loctaion: Cardiff city center

contract : Temp until Oct 2024

Your role will involve providing a face-to-face service, supporting customers with their visa and citizenship applications.

As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.

Roles are initially for a six-months' period, with the option to move on to a fixed-term contract after this for a year.

If you are a good communicator, with great interpersonal skills who excels at problem solving, this organisation would love to hear from you!

As the right candidate, you will have:

  • Excellent communication and interpersonal skills
  • The ability to develop and maintain good working relationships with colleagues
  • Basic IT skills, as appropriate systems training will be provided
  • Effective problem-solving skills and be a team player who constantly displays commitment and flexibility
  • Excellent organisational skills with great attention to detail
  • The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence
  • The ability to understand and apply corporate policies and procedures consistently

Desirable, but not essential, experience in:

  • Working in a customer-facing environment
  • Working in a high-volume processing environment.

The role will require you to:

  • Capture and digitise information as part of a process
  • Act as a first point of contact for customers
  • Manage customer expectations, interact and display professionalism at all times.
  • Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
  • Manage challenging situations displaying professionalism at all times
  • Work as part of a team and also work independently, managing your time appropriately, working efficiently at all times
  • Manage incoming service complaints in line with procedure, ensuring escalated action to the Complaints Manager is taken where a service complaint is received.

This role requires a basic disclosure check and you must have a UK passport or indefinite leave to remain status.

If you think you are the right person for this role, please apply online.

For specific questions related to the role, contact angel.goodman @

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