Job Description

THIS IS NOT AN OFFICE BASED ROLE

My client is currently looking for a face to face Customer Service Assistant to join their team based in Manchester City Centre.

The role is currently temporary for 3 months withe potential for extension.You will need to be fully flexible to work shifts either day or night, over weekends and bank holidays. You may also be required to do some 12 hour shifts.

The standard pay rate for this role is £11.30 (increasing to £11.44 in April when the NMW changes)

We are looking for someone who has experience of:

Providing excellent face to face customer service
Working in a highly pressurised fast paced environment
Dealing with safety and security on a daily basis.

You will be providing a customer focused presence on a day to day basis to deliver a first class and safe environment for passengers and retailers. This will involve:

Undertaking regular site checks including contractor compliance, security, safety and completing the relevant paperwork for audit purposes.
Responding to and recording emergencies and incidents involving the general public and industry partners.
Providing a point of contact for the reporting of faults within the site, maintaining appropriate records, reviewing and closing actions as required.
Actively assist and provide information to customers travelling throughout the site.
In liaison with customers, external authorities and regulators, implement plans to prevent and manage criminal activity on the site, including discouraging and preventing unauthorised persons from entering or remaining on the site.
Provide a proactive role in dealing with hazards or unsafe conditions, checking that all such occurrences are reported correctly.

You should have strong communication skills both written and oral. You must also have the confidence to deal with different types of situations assertively.

As part of the requirements for this role you will be required to undergo a Basic DBS check and provide 3 years of referencing.

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or a veteran, we encourage you to reach out to us via email at , providing the role's navigation link and your qualifications. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.