Job Description

Ideal opportunity for students, please feel free to apply now!

Job Title - Customer Service Advisors

Salary - £8.91 per hour / 40 hours a week

Immediate start ideally

4-6 weeks temporary contract, with potential for extension!

Job Specification:

• Responsible for building relationships within the repair network to ensure smooth transition of customer repairs from start to finish.
• Act as a first level point of contact for repair network members, clients, customers and team members and provide progress update as required.
• Receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner.
• Monitor personal and general inboxes and action emails within a timely manner.
• Record all client issues and feed back to your Line Manager, Network Performance Analyst and the Management Team where necessary.
• Assist with any reporting requested for analysis and management of the Department/region/client.
• Liaise with designated Network Performance Analyst and any of the departments to seek assistance and resolution where required.
• Work towards achieving targets set on a daily/monthly/annual provided by your Team Leader/Line Manager.
• Assist with other advisors caseloads as and when requested to ensure full service provision.

Person Specification:

• First class communication skills
• Accurate data input skills
• Ability to build and maintain relationships
• Ability to work to agreed deadlines, targets and objectives
• Able to work as part of a team as well as autonomously to a high level of accuracy
• Good planning and organisational skills
• Good problem-solving skills
• Good decision maker
• Commitment to providing a first-class service to customers and repairers
• Customer focused
• Good knowledge of Microsoft Office