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Customer Service Assistant

  • Location:

    Edinburgh, Scotland

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    Up to £11.3 per hour

  • Contact:

    Edinburgh Brook Street

  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    7 days ago

  • Duration:

    1 month

  • Expiry date:


  • Startdate:


Job Description

Customer Service Assistant (Security)
Full Time 35 hours
£11.30 ph

Brook Street are working with a client to place 1 Customer Service Assistant on a temporary basis. This role requires a resilient individual with consistently high standards of customer service, safety and customer care. An Ideal candidate should be presentable, approachable and have excellent written and communication skills and a keen eye for safety and security experience.

Job Description

  • Ensure the integrity of the facility.
  • Ensure the safety and security of our client`s staff and visitors.
  • Manage the access and egress of the staff & visitors.
  • Manage the daily occurrence Log.
  • Assist passengers with mobility around the station - will be manual work as lifting luggage.
  • Patrols of the premises internally & externally using a patrol recording system.
  • Any other associated customer service duties as required.

The Skillset

  • Strong communication skills, in both oral and written forms.
  • Ability to understand the perspective of and interact with diverse people.
  • Well-presented and groomed.
  • Comfortable working at night.
  • Experience in security.


  • 7 - 9 hour shifts
  • Morning and back shifts

To progress in this role, you will have to pass Disclosure clearance and 3 years of work referencing.


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