Job Description

Are you a confident individual that enjoys using CRM database and new systems?

Do you enjoy providing excellent customer service and going that extra mile?

If the answer is yes, then Brook Street Recruitment has an excellent opportunity for you!

Job Role - Customer Service Assistant.
Location - Derby.
Hours - 37-40 hours per week (overtime available).
Rate - £9.50 per hour.

Duties and Responsibilities:

" Responding to customer enquiries within an agreed service level agreement
" Escalating problems to the technical team or supervisors within the team
" Updating the CRM database
" Assisting customers with obtaining course information
" Updating on the progress of applications
" Performing administrative duties set by the supervisor

Skills required:

" Excellent verbal and written communication skills
" Active listening skills
" Patience and the ability to remain calm in stressful situations
" Excellent Interpersonal Skills
" Basic understanding of Microsoft applications
" Attention to detail

Should this role be suitable please feel free to apply today or alternatively please email .