Customer Service Assistant

Location: Manchester City Centre
Pay: £13.05 per hour
Hours: 37 per week

Contract Type: Temporary

About the Role

We are seeking a reliable, approachable, and customer-focused individual to join our team as a Customer Service Assistant at Manchester Piccadilly Train Station. This is a fast-paced role that combines customer service with safety and security responsibilities to ensure passengers have a safe and smooth journey.

Key Responsibilities
Assist passengers with enquiries about train times, platforms, and station facilities
Provide excellent customer service and clear travel information
Carry out routine security checks around the station
Monitor station activity and report any suspicious behaviour or safety concerns
Support passengers with accessibility needs, luggage, and general guidance
Handle customer issues or complaints in a calm and professional manner
Work closely with station staff and transport authorities to maintain a safe environment
Requirements
Strong communication and interpersonal skills
A proactive and responsible approach to safety and security
Ability to remain calm under pressure
Good level of physical fitness, as the role involves long periods on your feet
Willingness to work long shifts, including early mornings, evenings, weekends, and holidays
Previous customer service or security experience is desirable but not essential
What We Offer

Full training, including safety and security procedures

Supportive and inclusive team environment

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.