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Customer Service Case Manager

  • Location:

    Newcastle upon Tyne, Tyne and Wear

  • Sector:

    Education & Training

  • Job type:

    Permanent

  • Salary:

    Up to £20000 per annum + Progression, Pension, Parking

  • Contact:

    Thomas

  • Contact email:

    thomas.walsh@brookstreet.co.uk

  • Job ref:

    NWC/483112_1554113702

  • Published:

    21 days ago

  • Expiry date:

    1/05/2019

  • Startdate:

    15/04/19

Job Description

Want to work for an international company, supporting students throughout their medical placements based in either Croatia or The Dominican Republic, from my client`s ideal central Newcastle office? Look no further. This is a varied, complex role - very different from a scripted call centre position.

You will effectively be the point of contact for your students, between the Newcastle team and the overseas departments, clients and support staff. The role involves a number of logistical challenges, admin work, as well as detailed conversations with top professionals.

The successful candidate will have:

- Experience in complex customer service work, managing their own cases and having to think on their feet.

- Clarity of speech is of primary importance in this role, as you will regularly have to liaise with people for whom English is`t their first language.

- This is an ambitious, growing company and they are looking for an ambitious, proactive individual who really wants to make a name for themselves. There are good prospects of progression at my client`s company. They want somebody who can come in with an ability to deal with a whole manner of different conversational contexts and tones.

- Also, being a people person in general will set you in good stead.

The job is a 37.5 hour week - where you will do 5 shifts Monday-Saturday. The office is open from 9-8.30 Monday-Thursday and 9-5.30 Friday and Saturday.

Call me directly on 0191 232 5661 - or send you CV to myself -

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