Customer Service Claims Advisor
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Location:
Preston
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Sector:
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Job type:
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Salary:
Up to £17374.50 per annum
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Contact:
Colleen
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Contact email:
colleen.armstrong@brookstreet.co.uk
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Job ref:
PRE/208889_1619611405
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Published:
about 3 years ago
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Expiry date:
9/05/2021
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Startdate:
ASAP
Job Description
Due to expansion, our client is seeking a Customer Service Claims Advisor to join their team in Preston, Lancashire to provide excellent customer service to clients, insurers and loss adjusters in a challenging, engaging, call-centre environment.
Do you love providing excellent Customer Service?
If you have answered "YES" then come and work for a leading worldwide carpet and upholstery cleaning company.
Responsibilities include:
o Triage queries to ensure the query is resolved efficiently
o Effectively managing lists and catalogues of building contents from affected properties.
o Providing valuations for contents from affected properties
o To deal with complaints within FCA guidelines
o Deliver excellent customer service through phone/email/IT systems
o Liaise with Insurers, Loss Adjusters and Policyholders to resolve customer queries and complaints
o Arrange for credit notes to be issued
o Maintenance of documentation, databases and any relevant files
o Accurate data-entry on the relevant IT systems
o Gathering the correct information from customers/clients
FULL TRAINING WILL BE PROVIDED. HOWEVER, YOU MUST HAVE THE FOLLOWING:
o Excellent verbal/written communication and listening skills
o Excellent customer service skills
o Attention to detail
o IT literate
o Ability to problem solve
DESIRABLE
o Understanding of Insurance/Restoration desirable not essential
HOURS OF WORKING: Monday - Friday shift patterns between 0800 - 1800 (you must be flexible with these hours; working 7.50 hours per day with a 45-minute break & 2 x 15-minute comfort breaks).
ADDITIONAL HOURS OF WORKING: 1 in every 4 Saturdays & 1 bank holiday per year
LOCATION: Preston, Lancashire - There will be a blend of home-working & office working so the successful applicant needs to live in a commutable distance of Preston & also have the space to work from home.
SALARY: £17,374.50
Please apply/send your CV to be considered for this opportunity.
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