Job Description

Due to expansion, our client is seeking a Customer Service Claims Advisor to join their team in Preston, Lancashire to provide excellent customer service to clients, insurers and loss adjusters in a challenging, engaging, call-centre environment.

Do you love providing excellent Customer Service?

If you have answered "YES" then come and work for a leading worldwide carpet and upholstery cleaning company.

Responsibilities include:

o Triage queries to ensure the query is resolved efficiently
o Effectively managing lists and catalogues of building contents from affected properties.
o Providing valuations for contents from affected properties
o To deal with complaints within FCA guidelines
o Deliver excellent customer service through phone/email/IT systems
o Liaise with Insurers, Loss Adjusters and Policyholders to resolve customer queries and complaints
o Arrange for credit notes to be issued
o Maintenance of documentation, databases and any relevant files
o Accurate data-entry on the relevant IT systems
o Gathering the correct information from customers/clients

FULL TRAINING WILL BE PROVIDED. HOWEVER, YOU MUST HAVE THE FOLLOWING:

o Excellent verbal/written communication and listening skills
o Excellent customer service skills
o Attention to detail
o IT literate
o Ability to problem solve

DESIRABLE

o Understanding of Insurance/Restoration desirable not essential

HOURS OF WORKING: Monday - Friday shift patterns between 0800 - 1800 (you must be flexible with these hours; working 7.50 hours per day with a 45-minute break & 2 x 15-minute comfort breaks).

ADDITIONAL HOURS OF WORKING: 1 in every 4 Saturdays & 1 bank holiday per year

LOCATION: Preston, Lancashire - There will be a blend of home-working & office working so the successful applicant needs to live in a commutable distance of Preston & also have the space to work from home.

SALARY: £17,374.50

Please apply/send your CV to be considered for this opportunity.