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Customer Service Co-Ordinator

  • Location:

    Bicester, Oxfordshire

  • Sector:

    Customer Service

  • Job type:

    Contract

  • Salary:

    £19000 - £23000 per annum

  • Contact:

    Holly

  • Contact email:

    holly.webster@brookstreet.co.uk

  • Job ref:

    HWY/593455_1631622173

  • Published:

    about 1 month ago

  • Expiry date:

    26/10/2021

  • Startdate:

    19/10/21

Job Description

We are looking for enthusiastic, busy customer service co-ordinator to work within a busy press department, this is working for a well-known fleet company based just outside of Bicester, and will offer you the opportunity to build on your all existing Customer Service/ Administration experience. The company other a excellent package, a chance to progress and a real opportunity into management in the future.

Responsibilities
Duties will include but not be limited to;
Liaison with the customer to ensure accurate information is supplied for deliveries
Ensure Press packs and specification sheets are supplied with each demonstration vehicle
Monitor vehicles on a daily basis to ensure all products are ready for delivery
Ensure vehicles are prepared to the highest standard
Produce weekly and monthly reporting for the customer Managing the fleet ensuring on-fleet and de-fleet is kept in line of KPI
Monitor completion of PDI and any accessory fitments to vehicles in line with customer requests
Be contactable out of hours to support ad-hoc customer requests
Ensure non-budget holders requesting vehicle use have PO cover prior to delivery
Ensure our booking system matches the customers on a weekly basis
Ensure in car material is in the vehicles prior to delivery
Ensure all client requests are responded to within agreed KPI

Person Requirements
Excellent organisational and planning skills with attention to detail
Confident and assertive communicator
Able to meet strict deadlines and targets
Customer care and service focused with excellent telephone manner
Strong administration and interpersonal skills Highly proficient in the use of IT packages e.g. Excel

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