Job Description

My client is a lead provider of expert advice, services and products to the construction industry. They supply a range of brick, cladding, timber, masonry and offsite solutions to merchants, clients, architects, developers and contractors across the UK. They have a team of product advisors that are there to provide a solution for every project, design and vision, whilst advising on design, pricing, availability and lead times.

THE ROLE

My client is looking for an individual to join their business as a Customer Service Co-Ordinator on a permanent, full time basis. You will be working with colleagues in customer services, sales, invoicing and credit control to manage customer purchase orders and delivery requirements in order to meet the service levels required of the business.

KEY RESPONSIBILITIES/DUTIES

• Create and update orders and delivery requests in accordance with the company's procedures
• Develop and maintain good and effective working relationships between customers, suppliers and sales staff
• Support the sales teams in their objectives
• Ensure prompt action and progress of call offs and queries received from customers, suppliers and sales staff
• Check customer and manufacturer acknowledgements
• Monitor customer credit status in conjunction with Head Office and ensure that Company Credit Control procedures are always adhered to
• Notify availability concerns to sites and sales staff
• Work with colleagues to achieve team objective and KPI targets
• General office duties such as visitor reception, admin and filing
• Providing cover when staff shortages occur due to holidays/sickness
• Any other duty deemed by the Directors to be in the interest of the team in achieving its objectives Customer Service

PERSON SPECIFICATION

• Well-developed telephone call handling skills
• Must be able to communicate effectively and be polite but assertive when required
• Relevant experience of customer service administration
• Demonstrable experience of customer service administration
• Demonstrable experience of sales order processing using sales order processing systems
• Must show evidence of being organised and responding promptly to queries
• Ability to priorities effectively
• Ability to listen and be patient when required
• Able to work accurately and quickly under pressure and make correct decisions
• Must be comfortable working both independently and as part of a team
• Good skills in outlook, excel and general windows environment
• Evidence of building relationships with customers and suppliers
• Must reside in a commutable distance of the office
• Knowledge of the construction industry and experience of dealing with invoices is ideal but not necessary

SALARY AND WORKING HOURS

Monday - Friday

35 hours per week

9.00am - 5.00pm

Permanent contract

Salary ranges from £20,000 - £22,000 per annum

BENEFITS

• Discretionary bonus, paid in 1 lump sum in June each year
• 25 days annual leave, plus bank holidays
• Onsite parking
• On the job training
• Opportunities for progression
• EAP
• Pension Scheme
• Annual Leave purchase scheme

DOES THIS SOUND LIKE YOU?
Please send your cv and call Maisie on 0121 643 6954