Customer Service Co-Ordinator - IT
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Location:
Belfast
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Sector:
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Job type:
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Salary:
£17000 - £19000 per annum
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Contact:
Colleen
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Contact email:
colleen.farquharson@brookstreet.co.uk
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Job ref:
BEL/296151_1572018239
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Published:
over 4 years ago
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Expiry date:
24/11/2019
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Startdate:
ASAP
Job Description
Brook Street (UK) Limited is recruiting a full-time permanent Customer Care Co-ordinator for our Belfast client. The role is located in the Heron Road area.
This is not a call centre , it`s an office-based role, and it`s got benefits such as Monday to Friday - office hours , and it also has free onsite parking, paid holidays and stat days.
Responsibilities will involve:
Sales Support
* Maintain licence and product renewals
* Update contract status
* Update CRM system
* General admin of client paperwork
* Process quotes for Sales Team and Operations
* Updating quote record sheet
* Assist Account Managers in winning new business
Customer Service
* Monthly ticket reporting
* Raise tickets on VITA for work to be scheduled
* Liaise with customers in terms of delivery and installations
* Assist Operations in service delivery
* Set up appointments for service reviews
* Set up appointments for Post Installation visits
* Prepare annual Customer survey
General
* Identify opportunities for continuous improvement
* Assist the company in achieving accreditations eg IIP, ISO]
* Ensure adherence to company procedures
* Continued personal development
Criteria:
* Applicants must have a strong customer service background and a certain amount of technical knowledge.
* You must also have GCSE English and Maths
If interested please send cv via the link
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