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Customer Service Co-Ordinator - IT

  • Location:

    Belfast, County Antrim

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £17000 - £19000 per annum

  • Contact:

    Colleen

  • Contact email:

    colleen.farquharson@brookstreet.co.uk

  • Job ref:

    BEL/296151_1572018239

  • Published:

    about 2 months ago

  • Expiry date:

    24/11/2019

  • Startdate:

    ASAP

Job Description

Brook Street (UK) Limited is recruiting a full-time permanent Customer Care Co-ordinator for our Belfast client. The role is located in the Heron Road area.

This is not a call centre , it`s an office-based role, and it`s got benefits such as Monday to Friday - office hours , and it also has free onsite parking, paid holidays and stat days.

Responsibilities will involve:

Sales Support

* Maintain licence and product renewals
* Update contract status
* Update CRM system
* General admin of client paperwork
* Process quotes for Sales Team and Operations
* Updating quote record sheet
* Assist Account Managers in winning new business

Customer Service

* Monthly ticket reporting
* Raise tickets on VITA for work to be scheduled
* Liaise with customers in terms of delivery and installations
* Assist Operations in service delivery
* Set up appointments for service reviews
* Set up appointments for Post Installation visits
* Prepare annual Customer survey

General

* Identify opportunities for continuous improvement
* Assist the company in achieving accreditations eg IIP, ISO]
* Ensure adherence to company procedures
* Continued personal development

Criteria:

* Applicants must have a strong customer service background and a certain amount of technical knowledge.
* You must also have GCSE English and Maths

If interested please send cv via the link

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