As a Customer Services consultant you will be the first point of contact for our customers, providing a first-rate service by phone, letter, email and web chat.
You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations.
You will join a friendly and welcoming department. No experience is needed as you will receive training and plenty of support to help you do the job.
great communication skills - both written and verbal
dedication to providing a brilliant service for our customers
ability to handle both enjoyable and fast-paced conversations
ability to provide information, quickly and clearly
a can-do attitude and a real passion for supporting people
Register your interest:
The role will be working from home in line with government guidelines, but you may need to be willing to undertake infrequent travel to an office for induction and potentially training. If during the course of the assignment, the government guidelines permit, then it may be required for the you to be prepared to attend an office on a more regular basis.
A small number of part-time working patterns may be available after completion of a full-time training period.