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Customer Service Consultant

  • Location:

    Nottingham, Nottinghamshire

  • Sector:

    Admin & Secretarial, Contact Centre, Customer Service, Public Sector

  • Job type:

    Temporary

  • Salary:

    Up to £11.04 per hour + Pension & paid holidays

  • Contact:

    Melanie Lewis

  • Contact email:

    nottingham.web@brookstreet.co.uk

  • Job ref:

    WFHHMRC_1626164598

  • Published:

    2 months ago

  • Duration:

    3 months

  • Expiry date:

    5/08/2021

  • Startdate:

    28/07/2021

Job Description

Brook Street are seeking 40 Customer Service Consultants on behalf of HMRC to work from home.

As a Customer Services consultant at HMRC you will be the first point of contact for our customers, providing a first-rate service by phone, letter, email and webchat.

You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations.

You will join a friendly and welcoming department. No experience is needed as you will receive training and plenty of support to help you do the job.

" great communication skills - both written and verbal

" dedication to providing a brilliant service for our customers

" ability to handle both enjoyable and fast-paced conversations

" ability to provide information, quickly and clearly

" a can-do attitude and a real passion for supporting people

Start dates are 28th July subject to a successful basic DBS check and 3 year referencing

You'll be paid £11.04 an hour, working 37 hours per week Monday to Friday either 8am-4pm, 9am-5pm or 10am-6pm.

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