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Customer Service Consultant

  • Location:

    Aldershot, Hampshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £16000 - £19000 per annum

  • Contact:

    Adele Chantry

  • Contact email:

    woking.web@brookstreet.co.uk

  • Job ref:

    WOK/5718_1601300693

  • Published:

    28 days ago

  • Expiry date:

    9/11/2020

  • Startdate:

    ASAP

  • Consultant:

    Adele Chantry

Job Description

A leading Aldershot based estate agency is seeking an experienced customer service executive to join there friendly fast paced team. The ideal candidates will be a natural on the telephone who can build rapport and set the pace of a telephone enquiry. The ability to come out of a telephone call with all of the information required whilst generating an excellent experience for the consumer is key. Organised, driven and with a can do attitude is vital as well as having a constant smile that the person on the other end of the phone deserves.

Benefits Include
Fast-track career opportunities
Fantastic earning potential
Career progression


Job Purpose
To Deliver Excellent Customer Service in Line With Company Expectations
To give a positive and memorable customer experience to everyone you speak to
Incoming call traffic with a 'can do' attitude and ability to either assist or give clear detailed messages
To act as a front of house to take enquiries and send customers to the right person for their enquiry
Understand and implement the logistics of diary management.
To manage a diary of appointments to enable a good experience for all customers and to facilitate travel time to future appointment


Responsible for
Take our incoming call traffic, initially Rightmove/Zoopla/VN launches
Customer care and call handling efficiency.
Have an intimate knowledge of our property stock and their features / benefits
Inbound / outbound customer service / sales advisor Contact by email / telephone in comings email from portals and website.
Work closely with the manager to ensure a smooth transition and relationship between offices and hub.
Increasing business by generating quotes for conveyancing, mortgages and passing lettings and sales valuation opportunities
Work closely with the proactive team to ensure we are all generating business
Understand and implement the logistics of diary management.

If thi role sounds of interest please apply today by sending your cv, immediate start and interviews.

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