Customer Service Consultant
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Location:
Leeds
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Sector:
-
Job type:
-
Salary:
Negotiable
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Contact:
Leeds CL
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Contact email:
LeedsCL.branch@brookstreet.co.uk
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Job ref:
JW HJ5528_1633681180
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Published:
over 2 years ago
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Duration:
6 months +
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Expiry date:
19/11/2021
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Startdate:
ASAP
Job Description
NHS Digital - Service Analyst
Location: Leeds (home working at present)
Hours: Monday - Friday (37.5 hours)
Pay: £12.74ph
This is an ongoing temporary position with the possibility of a further extension at the discretion of the business requirements.
About this role
The Service Analyst will:
- You will be responsible for the daily management of all inbound and outbound customer facing Incidents via the Service Desk and Social Media for the NHS App.
- The role will require answering queries, escalating technical issues and being able to route customers to be able to manage their healthcare needs online.
- You will manage communication with relevant Stakeholders.
- Managing the communication of Release and Change notifications.
Provide trend analysis and be responsible for producing relevant reports for senior stakeholders
Skills required
- Excellent verbal and written communication skills
- Clear planning and organisation skills
- Excellent team working skills
- Can do attitude
- Proficient use of MS office programmes especially MS Excel
- Must have experience in communications
- Must be able to effectively work from home
- Minute taking experience preferable
What you can expect in return
- Fantastic working environment
- Flexible working hours due to business needs
- Central Leeds however will be from home for the foreseeable future
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