Job Type: 37 net hours per week. Monday to Friday (paid 42 hours). Alternative working patterns may be considered subject to business need.

 

As a Customer Services consultant at HMRC you will be the first point of contact for our customers, providing a first-rate service by phone, letter, email and webchat. In this role you will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations.

 

You will join a friendly and welcoming department. No experience is needed as you will receive training and plenty of support to help you do the job. The role will be working from home in line with government guidelines, but you may need to be willing to undertake infrequent travel to an office for induction and potentially training.  If during the course of the assignment, the government guidelines permit, then it may be required for the you to be prepared to attend an office on a more regular basis.

 

What we’ll need from you:

• Great communication skills – both written and verbal 

• Dedication to providing a brilliant service for our customers 

• Ability to handle both enjoyable and fast-paced conversations 

• Ability to provide information, quickly and clearly 

• A can-do attitude and a real passion for supporting people

 

Requirements: 

 

• Right-to-work in the UK

• Clear DBS minimum

• 3 Year referenceable Work History

• Good IT skills

• Suitable working environment 

 

Successful candidates receive:

• 23 days holiday plus 8 days bank holiday (pro rata)

• IT kit provided (to be returned on completion of assignment)

• Full two-week training provided on HMRC systems

 

If you are interested, please don’t hesitate to apply now via PSRTeam@brookstreet.co.uk and our team will be in touch.

Please note: Due to COVID-19 we have adapted our interview process, working environments and training to ensure our teams are safe. We will keep you updated with the latest developments throughout the recruitment process.

HMRC in partnership with Brook Street are committed to an organisation that reflects the very best of 21st century Britain and encourage applications from all backgrounds and circumstances. 

We’re proud to be a ‘Disability Confident Employer’ and we were the first organisation to be ‘Clear Assured’, which recognised our efforts to recruit and retain employees with disabilities. 

To date we have been recognised by the Times Top 50 Employers for Women, named a Stonewall Star Performer, and listed by Business In The Community as an inclusive employer for race.