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Customer Service Consultants (A/O Grade)

  • Location:

    Nottingham, Nottinghamshire

  • Sector:

    Admin & Secretarial, Contact Centre, Customer Service, Public Sector

  • Job type:

    Temporary

  • Salary:

    Up to £8.95 per hour + Pension & paid holidays

  • Contact:

    Debbie

  • Contact email:

    nottingham.web@brookstreet.co.uk

  • Job ref:

    HG7510_1612531360

  • Published:

    2 months ago

  • Duration:

    3 months

  • Expiry date:

    19/03/2021

  • Startdate:

    03/03/2021

Job Description

Customer Service Consultant - UK Central Government Department (AO Grade)
Salary 19,550 equivalent £8.95 per hour
Temporary contract minimum 3 months, expected to be longer
Shifts Monday to Friday 8am-4pm, 9am-5pm or 10am-6pm
Working hours are 37 hours per week YOU WILL BE PAID FOR 42 HOURS

Additional:
23 days holiday plus 8 public holidays pro rata
It equipment provided by the client (to be returned at the end of the assignment)
Start date 27th January 2021
Expected 2 week training, with team support there after

Requirements:
Right to work in the UK
Clear DBS
3 years work history which we are able to reference
Good IT skills, you will be trained on several software packages so will need to be confident using IT and working on a laptop computer
A suitable working environment, you will be provided IT equipment but not furniture. You will need a quiet area as you will be speaking to customers

Job Description - Customer Services Consultant

As a customer services consultant at HMRC you will be the first point of contact for our customers, providing a first rate service by phone, letter, email and webchat

You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations

You will join a friendly and welcoming department. No experience is needed as you will receive training and plenty of support to help you do the job

You will need the following skills

Great communication skills both written and verbal
Dedication to providing a brilliant service for our customers
Ability to handle both enjoyable and fast-paced conversations
Ability to provide information quickly and clearly
A can do attitude and a real passion for supporting people

Register your interest:

The role will be working from home in line with government guidelines, but you may need to be willing to undertake infrequent travel to an office for induction and potentially training. If during the course of the assignment the government guidelines permit, then it may be required for you to be prepared to attend an office on a more regular basis

Please apply online with your current CV

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