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Customer Service Coordinator

Job Description

Who you will be working for:

Our client is the UK's number 1 kitchen retailer! They are a privately-owned, family-run business which is passionate about Kitchens.

Our client delivers a world-class customer experience at all times and offers amazing career opportunities within the business!

This is a temporary to permanent contract, with fantastic opportunities available.

Pay Rates: £9.62 per hour (40 hours a week) - overtime rate - £14.43 per hour

Working Hours: 09:00 - 5:30pm

Location: Barton Upon Humber

The Role:

Our client's success has allowed them to rapidly grow in 2020, in which they are now recruiting for candidates to join their journey!

We are looking for a Customer Service Advisors to join their busy customer service departments.

Is this role you will be responsible for:

  • Ensuring you deliver excellent customer service at all times
  • Taking Inbound calls and occasional outbound calls to Customers
  • Achieving all KPI targets which have been set for the day
  • Handle internal and external customer queries, via telephone, email or any other source of communication
  • Resolve issues or any complaint's you may receive on the telephone or email
  • Pro-actively resolve potential customer issues
  • Work as a team to achieve the weekly targets
  • Build relationships
  • Offer problem solving solutions and follow up with customers / departments with a 'can do attitude
  • Accurately record any data provided at all stages of the customers process

Personal competencies our client is looking for:

  • Personal effectiveness and an ability to empathise with customers
  • Fully committed to providing the highest level of customer service.
  • Effectively communicates the brand values to the customer

Required abilities:

  • Strong communication skills (including verbal and written)
  • Ability to capture data accurately
  • Ability to listen attentively and hear important information
  • Computer Literacy and excellent keyboard skills
  • Overall Literacy skills to a high standard
  • Previous customer service experience (Face to face or via telephone)

What our client offers:

  • A competitive basic salary plus a quarterly bonus incentive
  • Free on-site Gym for all employees to use
  • Free on-site parking
  • Smart Casual dress code as well as dress down Fridays - every Friday
  • A relaxed and friendly working environment
  • A Fantastic training programme and opportunities for career
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