Back to Search Results

Customer Service Coordinator

  • Location:

    Barton-Upon-Humber, Lincolnshire

  • Sector:

    Admin & Secretarial, Contact Centre, Customer Service

  • Job type:

    Temporary

  • Salary:

    Up to £20000 per annum + Overtime £14,43ph, Monday to Friday

  • Contact:

    Katy Harland

  • Contact email:

    hull.branch@brookstreet.co.uk

  • Job ref:

    HH2226_1614257527

  • Published:

    about 2 months ago

  • Duration:

    TEMP TO PERM

  • Expiry date:

    9/03/2021

  • Startdate:

    ASAP

Job Description

Customer Service based role working in a COVID secure office HQ.

Who you will be working for:

Our client is the UK's number 1 kitchen retailer! They are a privately-owned, family-run business which is passionate about Kitchens.

Our client delivers a world-class customer experience at all times and offers amazing career opportunities within the business!

This is a temporary to permanent contract, with fantastic opportunities available.

Pay Rates: £20,000 per annum (£9.62 per hour - overtime rate - £14.43 per hour)

Working Hours: Monday To Frday - 09:00 - 5:30pm

Location: Barton Upon Humber

The Role:

Our client's success has allowed them to rapidly grow in 2020/2021, in which they are now recruiting for candidates to join their journey!

We are looking for a Customer Service Advisors to join their busy customer service departments.

What our client offers:

  • Smart Casual dress code as well as dress down Fridays - every Friday
  • A competitive basic salary plus a quarterly bonus incentive
  • Free on-site Gym for all employees to use
  • Free on-site parking
  • A relaxed and friendly working environment
  • A Fantastic training programme and opportunities for career

Is this role you will be responsible for:

  • Ensuring you deliver excellent customer service at all times
  • Achieving all KPI targets which have been set for the day
  • Handle internal and external customer queries, via telephone, email or any other source of communication
  • Resolve issues or any complaint's you may receive on the telephone or email
  • Pro-actively resolve potential customer issues
  • Work as a team to achieve the weekly targets
  • Build relationships
  • Offer problem solving solutions and follow up with customers / departments with a 'can do attitude'
  • Accurately record any data provided at all stages of the customers process

Personal competencies our client is looking for:

  • Personal effectiveness and an ability to empathise with customers
  • Fully committed to providing the highest level of customer service.
  • Effectively communicates the brand values to the customer

Required abilities:

  • Strong communication skills (including verbal and written)
  • Ability to capture data accurately
  • Ability to listen attentively and hear important information
  • Computer Literacy and excellent keyboard skills
  • Overall Literacy skills to a high standard
  • Previous customer service experience (Face to face or via telephone)

We want to hear from you, if you have customer service experience from/or any of the following industries:

  • Retail
  • Hospitality
  • Contact centres
  • Sales
  • Travel
  • Graduates
  • Many More..
W1siziisijiwmtgvmdyvmjivmtevmtyvmjivmtevy3rhcy1iyxitzmlndxjllmpwzyjdlfsiccisinrodw1iiiwimjawmhg3mjajil1d

Looking for a job? Register your CV now

REGISTER

Looking to recruit? Find the perfect hire

Upload Job

Want a career at Brook Street? Join our team

Join Now