Job Description

We have an exciting new job opportunity available in Chelmsford to join a reputable and respected company as a Customer Service Coordinator in the Asian Trade Department. This position will see you reporting to the Customer Service Supervisor for Asia and working closely with the Operations team to ensure a high level of service is provided.

In the role of Customer Service Coordinator, you will act as first point of contact for the customer and resolve any problems or concerns with the receiving, storing and shipping of goods. You will need to use the most appropriate method of communication to develop and maintain effective working relationships with key customers in order to generate more business. You will need to be effective with communication in order to ensure correct measures are in place and all customer needs are met. As well as this, liaising with customer and the Customs Department is a key duty to ensure all documents are received within the designated time frame. Other duties will include coordinating with overseas agents / partners to monitor progress of orders and update customers with this, support the Sales team by handling, processing and chasing rate quotations within timescales and pro-actively calling customers to assist them with any problems and provide advice with regards to their deliveries. Customer Service Coordinators are the focal point for all queries from Key Account Customers and must be dealt with in a professional and quick manner and you will be asked to help with other duties on occasion to ensure the company`s reputation for great service is maintained.

The role provides an annual salary of £25,000 to £30,000 dependent on experience and the company also offers a fun and friendly working environment with a strong team atmosphere. You can also expect benefits such as free parking, a pension scheme and a holiday entitlement as well as other benefits.

In order for your application to be progressed to the next stage, you will need experience providing Customer Service within the Asian Market. You will also need to have a great deal of experience with Customer Service in general as the company prides themselves on giving great service and having an excellent reputation. There are some admin tasks included, so any experience here is beneficial and also if you have sales experience this will help as on occasion you will assist the sales team (chasing quotes etc). Client relations in general is also a great trait for this role as the company always look to maximise business opportunities and seek repeat business.

To find out more please call Angela at Brook Street on 01245 493 533.

Alternatively please can you send your CV and we will contact you.

Thank you for taking the time to read about this opportunity, we look forward to hearing from you.