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Customer Service Executive

  • Location:

    Portsmouth

  • Sector:

    Contact Centre, Customer Service, Sales

  • Job type:

    Permanent

  • Salary:

    £20319 - £24000 per annum + uncapped bonus, additional benefits

  • Contact:

    Ben Grice

  • Contact email:

    [email protected]

  • Job ref:

    SOU/806546e_1700495147

  • Published:

    8 months ago

  • Expiry date:

    20/12/2023

  • Startdate:

    ASAP

Job Description

Customer Service Executive

Portsmouth

Immediate interview and start dates available

£20,319 per annum basic salary + bonus (OTE £24k)

Full-time - Permanent

Do you have a confident, calm and positive personality?

Do you enjoy speaking with people and feel you would excel in a telephone-based customer service role?

Do you want to join a growing and vibrant company with the opportunity to earn additional bonus?

If so, we are looking for a Customer Service Executives to join a successful and rapidly growing company in Portsmouth. This is exciting opportunity permanent opportunity to join a really progressive and customer focussed company.

They can offer an excellent working environment, performance bonuses, holiday accrual bonus in addition to your basic holiday allowance, employee assistance schemes, company events and themed days, and lots of other added benefits!

Whilst previous experience in a telephone based customer service is preferred, any candidates with the right personality and customer-facing experience will be considered as full-training is provided to excel in this role.

This role is being advertised for a end of November start date.

About the Role

Working on a campaign basis, meaning you will get to work on different products and brands, your role will be responsible for contacting current customers in relation to their energy tariffs.

Your daily duties will consist of managing the customer experience, fact finding, handling queries & providing excellent customer service on behalf of the end-client who is one of the big six energy firms. You will be a brand champion, ensuring that you represent the client brand in the best possible way, whilst also being concentrated on providing the most suitable solution to each individual customer.

The company operates between 8am and 8pm, Monday to Sunday so shifts can operate during this time, however for the campaign you would initially be working 9am - 5.30pm, Monday-Friday.

What we are looking for:

You will need to demonstrate good communication skills, the ability to build a rapport with a focus on providing a great customer experience. In addition we would love to see candidates with an engaging, energetic and confident personality; who loves speaking with people and can build a connection easily.

Key knowledge, skills and attitudes required:

  • Demonstratable enthusiasm for providing a fantastic customer experience.
  • The ability to build persuade and steer a conversation
  • Able to work with computer software and CRM Systems
  • Strong communication and interpersonal skills
  • Highly self-motivated and enthusiastic - have a persistent mind set, a mind set of "not giving up"
  • Display a passion for the company and the client's brands and have a consistently positive attitude
  • Be outgoing and friendly and exceptional at building rapport with a wide range of people
  • Impeccable organisational and time-keeping skills
  • Ability to work in a team or a self-motivated environment

What's in it for you?

Our client provide industry-leading training and career development, empowering their team to drive innovation and further the goals of the organisation.

In return for your hard work, they will provide:

  • Basic salary in addition to uncapped bonus. Realistically on £24k for hitting your basic targets
  • Annual leave allowance in addition to holiday accrual bonus
  • Employment Assistance Schemes as well as regular wellbeing events and onsite mental health and life coach
  • Flexible on full or part-time hours worked
  • State of the art, modern offices with free onsite parking available and onsite cafe
  • Pension Scheme
  • Additional benefits including discounted cinema tickets, coffee, hotels and flights.

Next Step

If this role sounds like the Customer Service Executive opportunity for you, click 'apply' today and submit your CV.

Suitable candidates based on CV will be contacted by Brook Street to run through a quick coversheet ahead of being invited to a telephone interview.

If you are offered the job following interview, we are looking for you to start as soon as possible.

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