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Customer Service Executive

  • Location:

    Slough, Berkshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £23000 - £25000 per annum

  • Contact:

    Woking Branch

  • Contact email:

    woking.web@brookstreet.co.uk

  • Job ref:

    WOK/5716_1611936249

  • Published:

    3 months ago

  • Expiry date:

    12/03/2021

  • Startdate:

    ASAP

Job Description

Brook Street is currently supporting a world leader in automotive fleet management whose seeking an experienced customer service executive to join there fast paced, proactive, innovative and creative team. This is a exciting opportunity offering career progression, training and excellent benefits.

The ideal candidate will have-

  • Previous experience within a customer service environment
  • Experience with complaint handling and customer management
  • Problem solving & opportunity identification skills
  • Influencing skills both internally & with suppliers
  • Ability to analyse data & identify trends in order to find solutions
  • Reporting & presentation skills and ability to communicate the facts
  • Decision making skills with a balanced view of cost/benefit/risk
  • Experience of working in a team and ability to actively contribute to the team in a positive manner
  • Resilience skills and ability to identify truth from fiction when dealing with suppliers

Key aspects of the role will involve -

  • To improve our overall vehicle off road performance for customers, to reduce vehicle off road time, increase communication and to reduce costs including loss of use costs and rental/replacement vehicles.
  • To manage vehicle off road events at a transactional level to support the Manager.
  • To manage vehicle off road escalations from CS&Q - take ownership of the customer and the issue until resolution.
  • To co-ordinate with external suppliers and internal key stakeholders in order to manage, minimise & report on vehicle off road incidents across the Holistic vehicle off road areas.
  • To identify consistent causes of vehicle off road and to make recommendations to improve these processes.

If this sounds of interest and you would like further details, please send your cv today, my client is looking to get someone started asap.

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